Terms of service

These terms govern your use of the isltech.ai website and the services provided by ISLTech ("ISLTech", "we", "us"): custom AI system development, AI model training and fine-tuning, and AI model evaluation. Each paid engagement is also governed by a signed scope document (a statement of work or service agreement). Where a scope document conflicts with these terms, the scope document takes precedence for that engagement.

1. Acceptance

By using this website or engaging our services, you agree to these terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

2. Our services and engagement terms

ISLTech designs and builds AI systems (such as agents, retrieval pipelines and workflow automation), curates data and trains or fine-tunes models, and designs and runs evaluations of AI systems. Every engagement starts with a scope document that records the deliverables, acceptance criteria, timeline, fees, the client's responsibilities (such as access to data and environments) and any assumptions. Work outside the scope document is agreed in writing as a change before it starts. Timelines depend on the client providing access, data and decisions when agreed; delays on the client side extend the timeline accordingly.

3. Fees and payment

We work on two models. Fixed-price engagements are quoted in the scope document and invoiced on the milestones stated there, typically a deposit on signature and the balance on acceptance. Monthly retainers are invoiced monthly in advance and continue until either party gives 30 days' written notice. Invoices are due within 14 days unless the scope document says otherwise. Prices shown on this website are indicative and exclusive of VAT and any other applicable taxes. Third-party costs incurred on your behalf (for example cloud compute, model API usage or data-labelling services) are either passed through at cost or paid by you directly, as agreed in the scope document. We may pause work on overdue accounts after notice.

4. Term and termination

A fixed-price engagement ends when the deliverables are accepted or the scope document says it ends. A retainer runs month to month and either party may end it with 30 days' written notice. Either party may terminate an engagement immediately for material breach that is not remedied within 14 days of written notice, or for insolvency. On termination, you pay for work completed and non-cancellable costs incurred up to the termination date, and we hand over the work completed to that point.

5. Acceptable use

You agree not to use our services or deliverables to break the law, to make decisions about individuals that the law requires a human to make, to process data you are not entitled to process, or to attempt to disrupt, reverse-engineer or gain unauthorised access to our systems. You are responsible for having the rights and lawful basis to provide us with any data you share, and for how the systems we deliver are used after hand-over.

6. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform its obligations, and protect it with at least reasonable care. This includes your data, your systems and your business information, and our methods, tooling and pricing. The obligation survives the end of the engagement for five years, and indefinitely for trade secrets and personal data. A separate mutual NDA may be signed before an engagement and applies alongside this section.

7. Data processing

Where we process personal data on your behalf, we do so under our Data Processing Agreement, which forms part of these terms and is signed with every engagement. Our handling of personal data collected through this website is described in our Privacy policy.

8. Intellectual property

Deliverables. On payment in full, you own the deliverables created specifically for you under the scope document: code, configuration, fine-tuned model weights and adapters, curated datasets, evaluation suites, reports and documentation.

ISLTech materials. We retain ownership of our pre-existing and generic materials: internal tooling, templates, evaluation harnesses, libraries and know-how that are not specific to you. Where any of this is embedded in a deliverable, you receive a perpetual, non-exclusive licence to use it as part of that deliverable. We may reuse general know-how and techniques learned during an engagement, but never your data or your confidential information.

Third-party and open-source components. Base models, model APIs, cloud services and open-source software used in a deliverable remain subject to their own licences, which pass through to you. We will identify these components in the scope document or hand-over documentation. You are responsible for complying with those licences after hand-over, and we do not warrant that a third-party licence will remain available or unchanged.

Your materials. You retain all rights to your data, content, brand and systems. You grant us a licence to use them only as needed to deliver the engagement.

9. Warranties and liability

We will provide our services with reasonable skill and care and in line with the scope document. Deliverables are warranted to materially meet the agreed acceptance criteria at acceptance; we will correct material defects reported within 30 days of acceptance at no extra charge.

AI systems are probabilistic. We do not warrant that any model or system we build, train or evaluate will be error-free, will produce accurate or complete outputs in every case, or will behave identically on data it has not seen. Evaluation results describe performance on the data and criteria tested; they are not a guarantee of future performance. ISLTech does not warrant that any deliverable will achieve regulatory approval, certification or a particular compliance outcome (for example under the FCA Handbook, the EU AI Act, HIPAA or PCI DSS). Responsibility for those outcomes remains with you and your advisers. Outputs of any AI system we deliver require human review before they are relied on, particularly for credit, clinical, claims or other decisions that affect individuals.

To the extent permitted by law, our total liability arising from an engagement is capped at the fees you paid under that engagement in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, or loss arising from your use of deliverables outside the agreed scope. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

10. Governing law

These terms are governed by the laws of Serbia. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Belgrade, Serbia, unless a scope document states otherwise.

11. Contact

Questions about these terms: hello@isltech.ai.