Questions we get often.

It answers your business phone calls. Within one ring, it picks up, understands what the caller wants, and either handles the request directly (booking a reservation, answering a question, providing information) or routes the call to a human team member with full context. It records and transcribes every conversation, so you have a complete log of what's happening on your phones.

Chatbots are text-based and generic. ISLTech is voice-first, trained on your specific business, and works in real-time conversations with the natural pauses, interruptions, and surprises of a real phone call. We're closer to hiring a receptionist than installing a chatbot.

Callers are clearly told at the start of the call that they're speaking with an AI-powered assistant — transparency is part of how we build trust. The voice itself is natural: we use ElevenLabs voices (the same technology behind professional audiobooks and podcasts). Try our restaurant demo and judge for yourself.

English. We only offer languages we've tested for your specific workflow; additional languages are possible for some deployments but require a longer build cycle for proper voice tuning and quality checks.

We currently build for dental practices, hotels, and restaurants. We're expanding to medical clinics, home services, real estate, and others. If your industry isn't listed yet, reach out — sometimes a strong client is the reason we build for a new vertical.

During onboarding, we have a discovery session where you tell us your operations, policies, and tone of voice. You also upload menus, price lists, FAQs, and any other documents. We build a custom system prompt and knowledge base for your specific business. The agent reads from your knowledge base in real-time during calls.

Most updates (new menu items, holiday hours, price changes) happen by you uploading a new document. The AI uses the new information within minutes. Bigger changes (new tools or new escalation rules) require us to update the system prompt, which we do on a regular cadence.

OpenTable, Resy, Tock (restaurants); Cloudbeds, Mews, Opera PMS (hotels); Cal.com, Calendly (general). Custom integrations possible — we work with most REST APIs. If you're using something niche, mention it on your discovery call.

Yes, with appropriate consent and security review. For sensitive data (especially healthcare), we sign DPAs and follow your data protection requirements. For most service businesses, the AI accesses booking data, customer phone numbers, and basic preferences.

Typically 2-6 weeks. What affects the timeline: number of locations, integration complexity, call complexity, approvals, testing, and how quickly we get your content and sign-off. Deployments that depend on external approvals — for example OpenTable third-party authorization — sit at the longer end.

For the first 30 days, you review every call recording, and we adjust the agent's behavior based on what you see. Daily summary emails make this lightweight. After 30 days, you decide whether to continue at the post-pilot rate or end the engagement. No long-term commitment during the pilot.

Daily summary emails, real-time call logs in your dashboard, transcripts of every conversation. You can also set up alerts (e.g., 'notify me if a caller mentions a complaint' or 'notify me of any failed bookings').

We fix it — usually within hours. Every call is recorded, so we can diagnose exactly what went wrong, update the prompt, and ensure it doesn't happen again. We don't charge for fixing mistakes. Pattern mistakes that affect multiple businesses get rolled into our standard agent updates.

Email or our shared Slack channel. We aim to respond within 4 business hours during your time zone. Critical issues (agent completely down) get escalated immediately.

Discovery sessions, custom system prompt, knowledge base setup, integration work, internal testing, and pilot launch. Typically 30-80 hours of work depending on complexity. The setup fee is one-time — you don't pay it again at renewal.

Running the AI has real ongoing costs (voice synthesis, language model calls, phone infrastructure). The monthly fee also covers monitoring, optimization, and support. We're not a SaaS — we're a managed service. Active operation, not just access to a tool.

Yes. Pilots have no cancellation requirement. Post-pilot monthly retainers run on 30-day notice. We don't lock you in — if the AI isn't earning its keep, we shouldn't be in business with you.

For deployments above 10 locations, or businesses needing custom SLAs, white-labeling, or extensive custom development — yes. Schedule a 30-minute call and we'll discuss what your situation requires.

Cloudflare EU and Cal.eu — both EU-hosted infrastructure. Call recordings stored on Vapi (US-hosted, SOC 2 compliant). For UK and EU clients, we sign DPAs that detail data flows and retention.

Yes, by default. Recording disclosure happens at the start of every call. Default retention is 90 days, then automatic deletion. Custom retention policies available for clients with specific requirements.

ISLTech is designed to support your UK/EU GDPR obligations. We sign a DPA with every client, process customer data only on your behalf and never for our own purposes, and store phone numbers and recordings only as long as your retention policy allows. Full compliance also depends on your own lawful basis, caller notices, and configuration — which is why we set the roles and responsibilities out in the DPA.

Standard ISLTech deployments are not represented as HIPAA compliant. If you have a US healthcare use case, contact us to discuss whether a compliant path — with the required vendors, Business Associate Agreements, and controls — is feasible for your situation.