Dental practices
AI receptionist for dental practices.
Answer patient calls, capture new-patient enquiries, and route urgent calls using a clinician-approved protocol. Typically live in 2–6 weeks.
Live demo · Smile Dental Wimbledon
A private dental practice in Wimbledon, London — fictional, but the AI is real.
Call to test
+1 (906) 999-8127What it does
Built for the rhythms of dental.
Books new and recurring appointments
Direct integration with Cal.com, Dentally, NHS appointment systems. The AI checks availability, offers slots, and books without staff intervention.
Routes urgent calls by clinician-approved protocol
The assistant collects a predefined set of information and routes the call according to a protocol your clinical team approves — for example offering an urgent slot or directing the caller to NHS 111 or emergency services with your approved safety wording. It does not diagnose or independently judge clinical urgency.
Answers pricing and insurance questions
Trained on your specific fees, treatment options, accepted insurers. Sounds knowledgeable because it knows your practice — not a generic chatbot.
Handles new-patient enquiries
Captures contact details, preferred dentist, treatment interest. Sends to your team via email and books a consultation in one call.
Routes complex calls to humans
Complaints, complex treatments, anxious patients — the AI recognises these and routes to the right team member with full context.
Works 24/7
Most missed dental calls happen after 5 PM. We answer at 11 PM the same way we answer at 11 AM.
Integrations
Works with the tools you already use.
Limits
What the assistant won't do
- Won't diagnose or independently decide clinical urgency — it follows your clinician-approved protocol
- Won't give treatment or medication advice; clinical questions route to a qualified team member
- Won't book or confirm anything outside the rules your practice configures
Pricing
30-Day AI Reception Pilot
30-day pilot proves value with real call data. Convert to retainer once you see the results.
Setup (one-time)
£1,500 – £3,500
Discovery, system prompt, knowledge base setup, testing, pilot launch.
Monthly
£599 – £2,500
Includes hosting, monitoring, and ongoing optimization. Scales with call volume.
Final pricing depends on call volume, integration complexity, and number of locations. Schedule a 15-minute call for a tailored quote.
Frequently asked
Common questions from dental owners.
How does it handle urgent dental calls?
The assistant follows a protocol your practice's clinical team defines and approves. It asks a fixed set of questions, records the answers, and routes the call according to your rules — for example offering an urgent appointment or directing the caller to NHS 111 or emergency services using your approved safety wording. It does not diagnose or independently decide clinical urgency, and every urgent call is logged for your records.
Will it know our specific treatments and prices?
Yes. During onboarding we load your treatment list, prices, accepted insurers, and any specifics about your practice into the AI's knowledge base. You can update it any time without code changes — just upload a new PDF.
What happens with anxious or vulnerable patients?
The AI is trained to recognise distress, slow its pace, use calming phrases, and route to a human team member when appropriate. It never tries to handle a sensitive call beyond its competence.
Can it book NHS and private appointments?
Yes, if your practice manages both through the same booking system. The AI asks which type the patient needs and books into the right calendar.
What about GDPR and patient data?
ISLTech is designed to support your UK/EU GDPR obligations. We sign a Data Processing Agreement with every practice, disclose call recording at the start of every call, and retain recordings for 90 days before deletion by default. The DPA sets out our data flows, subprocessors, and transfer safeguards.
Ready to test it?
Call the demo number above. Or schedule a 15-minute call with our founder to discuss your specific business.