Hotels & boutique lodging
Your hotel's front desk, available 24/7.
Handle reservations, rebookings, and guest enquiries through one voice agent. Typically live in 2–6 weeks.
Live demo · The Marylebone Boutique
A 32-room boutique hotel in central London — fictional, but the AI is real.
Call to test
+1 (912) 955-1668What it does
Built for the rhythms of hotels.
Takes new room bookings
Checks real-time availability, quotes accurate rates, captures guest details, books directly into your PMS.
Handles rebookings and changes
Guest's flight delayed? The AI captures the original booking, finds new availability, requotes the rate, and processes the change in one call.
Captures special requests
Dietary requirements, accessibility needs, occasion celebrations — all captured and routed to the right team before the guest arrives.
Routes concierge questions
Restaurant bookings, theatre tickets, transport — passed to your concierge with full context, not lost in voicemail.
Manages group bookings intelligently
Knows when a request exceeds its booking authority and routes large groups to your sales team automatically.
Natural, native-quality English voice
Guests speak to a clear, natural-sounding voice — not a robotic phone menu. Calls that need a person are handed to your team with full context.
Integrations
Works with the tools you already use.
Limits
What the assistant won't do
- Won't take card details in the conversation unless a compliant payment flow is configured
- Won't confirm rates or availability it can't verify in your PMS
- Routes group bookings, VIP, and complex requests to your team
Pricing
30-Day AI Guest Call Assistant
Pilot proves the agent handles your real call volume across booking, rebooking, concierge, and after-hours scenarios.
Setup (one-time)
£2,000 – £4,000
Discovery, system prompt, knowledge base setup, testing, pilot launch.
Monthly
£1,200 – £2,000+
Includes hosting, monitoring, and ongoing optimization. Scales with call volume.
Final pricing depends on call volume, integration complexity, and number of locations. Schedule a 15-minute call for a tailored quote.
Frequently asked
Common questions from hotels owners.
Does it integrate with our PMS?
We integrate with most major property management systems including Cloudbeds, Mews, and Opera. For other systems, we either use their API directly or work with a manual handoff model where the AI captures the booking and your front desk enters it.
How does it handle group bookings?
The AI books up to 4 rooms automatically. Anything larger gets captured with all the relevant details (dates, room types, contact info, special requirements) and routed to your sales team for a personal follow-up.
Can it work alongside our human front desk?
Yes. The most common deployment is 'overflow + after-hours' — humans answer first during business hours, AI catches calls after the third ring. Outside business hours, AI handles everything and routes urgent cases to your duty manager.
How does it handle stressed guests (e.g., flight delays)?
The AI is trained to recognise emotional pressure, slow its pace, use empathy-first language, and resolve the practical problem methodically. We've tested this extensively — the rebooking flow is a flagship demo because it shows AI judgment under pressure.
What about VIP guests and personal touches?
The AI recognises returning guests by phone number, references their preferences, and routes VIP-flagged callers directly to your guest relations team. It augments human warmth, doesn't replace it.
Ready to test it?
Call the demo number above. Or schedule a 15-minute call with our founder to discuss your specific business.